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Privacy Policy

This is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.

Your privacy and the protection of your data are important to Digilink.

This Privacy Policy describes how 357 Tecnologia Ltda., under the Digilink brand, collects, uses, stores, shares and protects personal data related to the use of our websites, platforms, services and products.

1. Who we are

357 Tecnologia Ltda. – Digilink

Email for privacy-related matters: [email protected]

Website: https://digilink.com.br/

Digilink acts as a controller of personal data when it determines the purposes and means of processing, for example in registrations, customer service, contracting, billing and business relationships.

In certain infrastructure, hosting, backup, email, storage and cloud processing services, Digilink may also act as a data processor, carrying out processing on behalf of and in accordance with the instructions of the contracting customer.

2. Data we may collect

Depending on the interaction with Digilink, data such as the following may be processed:

  • name and corporate name;
  • CPF or CNPJ (Brazilian individual or company taxpayer ID);
  • address;
  • phone and WhatsApp;
  • email address;
  • payment and billing information;
  • data provided in forms, requests and service interactions;
  • information related to the contracted services;
  • access logs, IP address, browser, device and technical information;
  • communications with our support team;
  • cookies and information related to the use of our websites and platforms.

In the contracted infrastructure services, data entered by the customer or by its users may also be stored or processed.

In such cases, the customer is responsible for determining which information will be stored and for the respective legal bases for processing.

3. How we use the data

Personal data may be used for:

  • account creation and management;
  • contracting and provision of services;
  • payment processing and issuance of tax documents;
  • authentication and security;
  • customer service and technical support;
  • prevention of fraud, abuse and security incidents;
  • communication about contracted services;
  • sending marketing communications, where permitted;
  • compliance with legal and regulatory obligations;
  • improvement of products, services and user experience;
  • analysis of the use of websites and platforms;
  • protection of the infrastructure of Digilink and its customers.

4. Legal bases

The processing of personal data may be based, as applicable, on:

  • performance of a contract or preliminary procedures;
  • compliance with a legal or regulatory obligation;
  • legitimate interest;
  • regular exercise of rights;
  • fraud protection and security;
  • consent of the data subject;
  • other cases authorized by the LGPD (Brazilian General Data Protection Law).

Consent will not be used when another more appropriate legal basis is available.

5. Data stored in customer services

In cloud server, website hosting, business email, file server, backup and other infrastructure solutions, the customer may store its own personal data or that of third parties.

In these situations, except where Digilink directly determines the purposes of processing, the customer acts as data controller and Digilink as processor.

Digilink will process this information only to the extent necessary to:

  • provide the contracted service;
  • perform backup or recovery, when applicable;
  • protect the infrastructure;
  • provide support requested by the customer;
  • comply with legal obligations or orders from competent authorities.

Digilink does not use content stored in customer environments for its own advertising or commercial purposes.

6. Data sharing

Digilink does not sell personal data.

Information may be shared, when necessary, with:

  • infrastructure and technology providers;
  • payment processors;
  • financial institutions;
  • customer service and communication tools;
  • software and licensing providers;
  • security and monitoring services;
  • accounting, legal counsel and other essential service providers;
  • public authorities, when there is a legal obligation or a valid order.

Whenever possible, sharing will be limited to the information necessary for the corresponding purpose.

7. Providers and sub-processors

Some Digilink products use technologies or services provided by third parties.

These providers may process data exclusively to enable the provision of their respective services and will be subject to their own data protection and security obligations.

When Digilink acts as a data processor, it may use sub-processors necessary for the performance of the contracted services, in compliance with the applicable legal obligations.

8. International data transfer

Although Digilink primarily uses infrastructure located in Brazil for various services, certain tools, manufacturers, platforms or providers may process or store information in other countries.

Whenever there is an international transfer of personal data, the mechanisms and safeguards provided for in the LGPD and in the regulations of the Autoridade Nacional de Proteção de Dados (Brazilian National Data Protection Authority) will be adopted.

9. Storage and retention

Data will be retained only for the period necessary for:

  • provision of the service;
  • compliance with legal obligations;
  • regular exercise of rights;
  • fraud prevention;
  • security;
  • fulfillment of the purposes described in this Policy.

Retention periods may vary according to the type of data and the contracted service.

Data stored in customer environments will also follow the retention, backup and deletion policies set forth in the respective product or contract.

After termination of the services, data may be permanently deleted in accordance with the applicable technical and legal deadlines.

10. Information security

Digilink adopts technical and administrative measures intended to protect against:

  • unauthorized access;
  • destruction;
  • loss;
  • alteration;
  • leakage;
  • misuse;
  • inappropriate or unlawful processing.

The measures used may include access controls, firewalls, backups, monitoring, encryption, authentication and security logs, depending on the contracted service.

No technological environment is completely immune to incidents, but Digilink maintains procedures intended to prevent, identify and respond to security events.

11. Security incidents

If an incident involving personal data is identified that may cause relevant risk or harm to data subjects, the measures provided for in the applicable legislation will be adopted.

When Digilink acts as a processor, the controller customer will be informed when necessary so that it can comply with its own legal obligations.

12. Data subject rights

Under the LGPD, the data subject may request, as applicable:

  • confirmation of the existence of processing;
  • access to the data;
  • correction of information;
  • anonymization, blocking or deletion;
  • portability;
  • information about sharing;
  • deletion of data processed with consent, when applicable;
  • withdrawal of consent;
  • information about the consequences of refusing consent;
  • review of automated decisions, when applicable.

Requests may be sent to: [email protected]

We may request additional information to confirm the identity of the requester and prevent improper access to the data.

13. Cookies

Cookies are small files used to enable features, remember preferences, maintain sessions and obtain information about the use of the website.

Digilink may use cookies for:

  • website operation;
  • authentication;
  • security;
  • remembering preferences;
  • forms and requests;
  • statistics and performance analysis;
  • improving the user experience.

Some cookies may be provided by third parties, such as analytics, monitoring, advertising tools or embedded features.

These third parties may collect technical information and identifiers in accordance with their own privacy policies.

Users may manage or block cookies through their browser settings. Some features may stop working properly.

14. Marketing communications

Digilink may send communications about products, services, updates and offers when there is a legal basis to do so.

Users may request that promotional communications be stopped at any time through the channels provided.

Operational communications related to contracts, security, billing or the operation of the services may continue to be sent for as long as they are necessary.

15. Third-party links and services

Digilink websites and platforms may contain links to or integrations with third-party services.

Digilink does not control the privacy practices of these third parties and recommends that users review their respective policies before providing any information.

16. Changes to this Policy

This Policy may be updated to reflect legal, regulatory, technological or operational changes.

The current version will always be available at: https://digilink.com.br/privacidade/

Material changes may be communicated through the channels used in the customer relationship.

17. Contact

Questions, requests or demands related to personal data may be sent to:

357 Tecnologia Ltda. – Digilink

Email: [email protected]

WhatsApp: +55 31 2580-1600

Website: https://digilink.com.br/

The data subject may also file a petition with the Autoridade Nacional de Proteção de Dados, subject to the applicable procedures. The ANPD (Brazilian National Data Protection Authority) advises that, before doing so, the data subject should seek to exercise their rights directly with the controller.

Last updated: October 2026.